Consumer Alert: Utility Scam through Phone Solicitation

Friday, March 31, 2017

Consumer Alert: Utility Scam through Phone Solicitation 

Please be on alert for a phone scam targeting Okanogan PUD customers and businesses. Threats come from aggressive callers posing as utility employees threatening to shut off the customer’s power unless immediate payment is made with a credit or debit card. If you receive a suspicious phone call regarding your power bill, hang up the phone.

If you have any doubts about the status of your electric service, call the PUD’s main phone number of 509-422-3310 or utilize our SmartHub online bill pay system to verify your account information. Always remember to protect yourself from high pressure, aggressive scam artists by not giving out any personal financial information.

Report suspicious calls to the lead agencies investigating nationwide scams: The Washington State Attorney General’s Office at 1-800-551-4636 or the Federal Trade Commission (FTC) at 1-877-382-4357. You may also visit the FTC website or the Better Business Bureau Scam Stopper website to file a complaint online.

Keeping our ratepayers safe is of the utmost importance. As scams are discovered, the Okanogan PUD will post current information on our website at and our Facebook page at