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FAQ

  Questions?

questions?In addition to finding answers to the most common questions here, you can also use the search box. For example, enter "electric rates" to find information about our electric rates, or "Enloe" to view all information about our Enloe Project.

If you can't find an answer, please contact your local   PUD office and we will be happy to assist you. These are the most frequent questions our Customer Service Representatives receive.

Can I pay my electric bill online?

Yes, all rate schedules can pay online with checking/savings account and credit/debit Visa or Mastercard.    Pay online here.

Can I set up my electric account to have the funds automatically withdrawn?

Yes, once you have set up an online account, you can enter your credit/debit card information for automatic withdrawal.    You can do this here.

How do I establish a new account for electric service?

Information on establishing a    new account is available here.

How do I get a Labor & Industries permit and/or an inspection?

Information on   Labor & Industries permits is available here.

How do I make payment arrangements if I am unable to pay my electric bill by the due date?

​If you are unable to pay your bill by the due date on your statement, please contact any  PUD office to see if you are eligible for a payment arrangement to avoid additional fees.

How do I receive energy assistance?

Energy Assistance information can be obtained by calling Community Action at 509-422-4041 or 1-877-641-0101.

How do I report an electric outage or a network outage?

Electric Outage: 

Information on preparing for, and reporting, an electric outage is available   here

Network Outage: 

Please call your retail service provider to report a network outage.

How does the Monthly Payment Plan work, and how do I sign up for it?

Residential Budget Payment Plan

   HERE’S HOW IT WORKS: 

 Instead of paying twelve (12) bills a year ranging from a high in the winter to a low in the summer, the District’s Budget Payment Plan will help average out your electricity bills and assist you in budgeting for utility expenses. 

 While on the plan, your meter will be read around the 20th of each month and budget accounts will be billed approximately 5 to 7 days after.  The payment due date for accounts set up on Budget Pay is the 15th of every month.

 The budget payment amount is obtained from the most recent twelve (12) month billing history and is an average payment based on the previous 12 months billing history.  If you do not have 12 months of billing history, the average payment will be calculated from the billing history of the previous residents.

   MONTHLY PAYMENT PLAN REQUIREMENTS:

  1. Must be a residential customer.
  2. Any balance due must be paid before enrollment in the plan.

 Each Budget Payment account will be analyzed and recalculated once a year, during the month of May.  This recalculation may result in an increase or decrease in the monthly amount.  This will depend on usage patterns and account balances at time of the recalculation.  Your recalculated amount will be reflected on your June billing statement.

 Budget accounts are monitored monthly to ensure the set budget amount is keeping up with the customer’s usage.  If we find this is not happening, you will receive a letter advising that your budget amount will be increased.


No signed application is required.  Apply in person or by telephone at any of the District’s offices—Okanogan, Oroville, Tonasket, Brewster or Twisp. If you have any questions, please contact personnel at any  District office.

I am planning on moving. How do I change my service?

You should contact your nearest PUD office. Contact information and directions for all our   offices is located here.

Is there anything I should do before I excavate for a project?

Call Before You Dig!

 RCW 19.122 requires that anyone digging deeper than 12 inches must call for locates two business days before they dig. Call before beginning any excavation to avoid damage to underground facilities, service interruptions, and bodily injury. Before you begin digging for:

  • fences
  • decks
  • trees
  • sheds
  • wells or septic tanks
  • sprinkler systems
  • shops
  • barns
  • garages
  • greenhouses
  • any project that requires excavating deeper than 12 inches
Call before you dig!

 When You Call

  • Be prepared to pinpoint the location of your dig site
  • Describe the type of work to be done
  • Plan your start date and time

Call  800 (424)-5555 or visit the  Call Before You Dig website and follow their instructions two business days before you dig.

It doesn’t cost anything to call in a locate request. With one quick telephone call, all utilities in your area will be notified to come and mark the location of their lines.

What happens if I do not pay my closing bill?

If you do not pay your closing bill, the unpaid balance will be submitted to a Collection Agency. Any unpaid balances will be required to be paid prior to reestablishing electric service.

What is my current account balance, and when is my due date?

This varies, depending on when you were billed. You can contact any   PUD office and customer service can advise you.

What is the Basic Charge on my electric bill?

This charge is for the maintenance of poles, meters, billing, etc. It also covers other costs of being on the PUD electric system.

What is the credit rating that is shown on the final notice?

We have an internal credit rating to determine if an account is at risk of being left unpaid. Each time a customer receives a Late Notice, it carries the weight value of 20 points. If left unpaid after this notice, the account will be due for a mailed tag and an additional 30 points are assessed. When reviewing credit history, we look at 12 months history to determine the risk factor and if a deposit will be required.

When will I be billed for electric service?

Please contact any  PUD office and customer service can advise you when your meter is read and billed.

When will my account get a late notice?

Bills are due 26 days after the statement date and then a late notice is generated approximately 5 days later. If you are on our Budget Payment Plan, the payment is due on the 15th of each month and becomes delinquent on the 16th.

Why is my electric bill so high?

Many factors can play a role in why your bill is so high. Our  Energy Services department can provide a free energy audit.