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Consumer Alert: Telephone Scams Target PUD Customers

Thursday - August 28, 2014 12:00pm

Okanogan County PUD customers have notified the PUD of a few new telephone scams that they have received.  In the Oroville area, customers reported being called by a computerized auto-attendant.  A female voice announced itself as “Okanogan County PUD Collections” and attempted to collect payment.  Another north county customer received a voicemail message indicating they had a past due amount at the PUD and to call an 800 number right away to make payment.  In the Brewster area, a customer received a call stating they needed to make a large payment via Western Union or their power would be disconnected that evening.  In the Tonasket area, a customer received a call from an 800 number indicating he needed to purchase a $500 money pack at a local Rite Aid or Walgreens to keep his electric service from being disconnected.

Please be aware that the PUD does not use auto-attendants to collect payments nor would we ask customers to make payments through Western Union or any facility or organization other than our own.  If customers aren’t sure if a call is from the PUD, he/she should hang up and call PUD Customer Service to verify the information given.  If customers believe they are the target of a potential scam, please report it to both PUD Customer Service and your local law enforcement office.