FAQ

Yes, all rate schedules can pay online with a checking/savings account, or credit/debit Visa or Mastercard.

Pay online.

Yes, once you have set up an online account, you can enter your credit/debit card information for automatic withdrawal. You can do this using our online portal, SmartHub.

This varies, depending on when you were billed. You can contact any PUD office and customer service can advise you.

​If you are unable to pay your bill by the due date on your statement, please contact any PUD office to see if you are eligible for a payment arrangement to avoid additional fees.

Bills are due 26 days after the statement date and then a late notice is generated approximately 5 days later. If you are on our Budget Payment Plan, the payment is due on the 15th of each month and becomes delinquent on the 16th.

How it Works

• Instead of paying 12 bills a year ranging from a high in the winter to a low in the summer, the District’s Budget Payment Plan will help average out your electricity bills and assist you in budgeting for utility expenses.
• While on the plan, your meter will be read around the 20th of each month and budget accounts will be billed approximately 5 to 7 days after. The payment due date for accounts set up on Budget Pay is the 15th of every month.
• The budget payment amount is obtained from the most recent 12 month billing history and is an average payment based on the previous 12 months billing history.  If you do not have 12 months of billing history, the average payment will be calculated from the billing history of the previous residents.

Monthly Payment Plan Requirements

• Must be a residential customer.
• Any balance due must be paid before enrollment in the plan.
• Each Budget Payment account will be analyzed and recalculated once a year, during the month of May. This recalculation may result in an increase or decrease in the monthly amount. This will depend on usage patterns and account balances at time of the recalculation. Your recalculated amount will be reflected on your June billing statement.
• Budget accounts are monitored monthly to ensure the set budget amount is keeping up with the customer’s usage. If we find this is not happening, you will receive a letter advising that your budget amount will be increased.

No signed application is required.  Apply in person or by telephone at any of the District’s offices—Okanogan, Oroville, Tonasket, or Brewster. If you have any questions, please contact personnel at any District office.

We have an internal credit rating to determine if an account is at risk of being left unpaid. Each time a customer receives a Late Notice, it carries a weight value of 20 points. If left unpaid after this notice, the account will be due for a mailed tag, and an additional 30 points will be assessed. When reviewing credit history, we look at 12 months history to determine the risk factor and if a deposit will be required.